General Terms and Conditions
1. Definition of Terms
- Seller: Refers to the entity selling the product or service.
- Buyer: Refers to the individual or entity who purchases the product or service.
- Products: Goods or services offered for purchase.
- Price: The cost that must be paid by the Buyer to obtain the Product.
2. Ordering and Payment
- Product orders can be made via the online borneobotanicals or directly at the designated sales point.
- Payment can be made via available methods, such as credit cards, bank transfers, or other electronic payment methods.
- Payment must be made in full at the time of ordering, unless there is an agreement to the contrary.
3. Delivery and Collection
- Product delivery will be carried out in accordance with the agreement between the Seller and the Buyer.
- Shipping costs are borne by the Buyer unless otherwise specified.
- The buyer is responsible for checking the condition of the product when receiving the goods.
- The Seller is not responsible for damage or loss that occurs after the goods are received by the Buyer.
4. Return Policy
- Buyers can return products in original and unused condition with return costs borne by the Buyer, unless there is an error by the Seller.
- Refunds will be made in accordance with applicable policies after the product is received back and declared to be in good condition by the Seller.
5. Guarantee
- Products that have a guarantee will be provided with protection in accordance with the specified terms and guarantee period.
- The guarantee only applies to inherent defects in the product and does not apply to damage resulting from incorrect use.
6. Rights and Obligations
- The Seller has the right to refuse or cancel the order if there is inaccurate or incomplete information from the Buyer.
- Buyers are responsible for providing correct and accurate information when placing an order.
7. Data Protection
- Buyer's personal information will be kept confidential in accordance with applicable law.
- Information provided by the Buyer can be used by the Seller for administration and communication purposes related to transactions.
8. Changes to Terms and Conditions
- The seller reserves the right to change these terms and conditions without prior notice.
- The changes take effect from the moment they are announced on the Seller's website or platform.
9. Applicable Law
- These terms and conditions are governed and interpreted in accordance with the laws applicable in the Seller's country or jurisdiction.
10. Dispute Resolution
- Any disputes that arise in connection with this transaction will be resolved by deliberation to reach consensus between both parties.
By continuing to order from store theMansion, the Buyer is deemed to have read, understood and agreed to all the terms and conditions listed above.